- Right of withdrawal/cancellation
TheRoofWindowStore.co.uk provides a total of sixty (60) days to withdraw/cancel the contract.
The withdrawal period will expire sixty (60) days after the day on which the goods are signed for – or if the contract relates to multiple products in one order and delivered by us separately - sixty (60) days after the day on which the last product is delivered.
To exercise the right of withdrawal, or to cancel the contract please inform us by sending an e-mail to firstname.lastname@example.org.
For us to identify the order, when exercising the right of withdrawal or cancellation please provide the following information:
- Confirmation order number
- Your name and contact details (address, phone number and e-mail address)
- The details of the products in respect of which you wish to withdraw from or cancel the contract.
To meet the withdrawal deadline (i.e. where you are exercising your right to withdraw from the contract without giving any reason), it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
- Effects of withdrawal/cancellation
If you withdraw from the contract (i.e. you are exercising your right to withdraw from the contract without giving any reason), we’ll reimburse all payments received, including the costs of delivery; except that we will not reimburse you any additional delivery costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us. We’ll make the reimbursement without undue delay, and not later than:
- Fourteen (14) days after the day we receive the return.
- (if earlier) fourteen (14) days after the day you provide evidence that you’ve returned the products.
- If there were no products supplied, fourteen (14) days after the day on which we are informed about the decision to withdraw from the contract.
We’ll make the reimbursement using the same means of payment used for the initial transaction, unless you’ve expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
If the agreement is cancelled (e.g. because the products delivered to you are faulty or misdescribed) then the same terms will apply as if you withdraw from the contract (see above), except that we’ll reimburse the costs of delivery even if you chose a type of delivery other than the least expensive type of standard delivery offered by us.
If the contract is ended for any reason after the products have been dispatched, these must be returned to us. For information about returning the products, please contact us by e-mail at email@example.com. You must return the products to us without undue delay and in any event not later than fourteen (14) days from the day on which you communicate your withdrawal from or cancellation of this contract to us. The deadline is met if you send back the products before the period of sixty (60) days has expired.
Please contact us to arrange the pick of the goods, whilst confirming the collection date, address and contact telephone number, so we can arrange this on your behalf.
In all cases, you will be liable for any diminished value of the products resulting from any handling of them other than what is necessary to establish the nature, characteristics and functioning of the products. We will determine such diminished value as described below.
- Our determination of any diminished value of the products
In order to establish the nature, characteristics and functioning of the products you may handle and inspect them but must do so (i) with due care and (ii) in the same manner as you would typically be allowed to do in a shop. Any handling or inspection of the products in excess of this may result in a diminished value of the products, which we will be entitled to deduct when reimbursing the payment received from you, or to charge you. The determination of any diminished value will be made on a case-by-case basis. As part of your handling and inspection of the products as described above, you can open the box and inspect the fabrics and colours of the products with due care, provided that the opening is done without damaging the box. If the box is damaged, then that will be regarded as diminishing the value of the products. Any installation of the products is also likely to result in a diminished value of the products. We remind you that when in your possession and until returned to us, you are responsible for the products and will be liable for any damage to them.