We're extremely proud of all of the products we have listed on our website, and hope you love them as much as we do.
The great majority of our customers who buy from us don't need to use the guarantee as the windows are all created with care and the materials used are of the highest quality.
If in the event that your roof window suffers a fault, then we can assist you to provide a resolution you are happy with.
On VELUX and Solstro roof windows we always offer a 10-year guarantee - on the pane as well as on the entire roof window. The guarantee is conditional on correct installation with a compatible flashing.
Please contact a member of our team on 01592 806 611 or firstname.lastname@example.org to raise a claim for any faulty roof window purchased with us.